Zero Tolerance


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We expect all interactions between patients and staff to be courteous and respectful, and would ask all patients to be co-operative in this respect.

Our practice supports the NHS Zero Tolerance Campaign which aims to stamp out violence and verbal abuse.

Any patient who behaves in a threatening, abusive or violent way towards anyone at Wye Surgery – whether a member of our staff or a member of the public – will be dealt with immediately. This may result in the patient’s removal from our practice list and possibly prosecution.