Repeat Prescriptions

How to Order a Prescription?

To request a repeat prescription, please follow the guidelines below and choose the right option for you. Please allow 72 hours (three working days), excluding bank holidays, for your prescription request to be processed. We do not accept repeat prescription requests over the phone.

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Use the NHS App

Wye Surgery would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.


Image of the NHS App

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Order Online

You can order your repeat prescription online using our online services

The simplest and quickest way to order your repeat medication is by using our online service - Patient Access which links directly to your prescription record at the Surgery.

  1. You will need to log onto Patient Access.
  2. If you do not have an account you will be prompted to create a log-in.
  3. After creating a log-in you will be able to order your repeat medication directly from your medication listed on our clinical computer system.

Use Patient Access and learn more

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Online Form

If you're not registered with our online services, you can use our online form

Order your repeat prescription via our online Repeat Prescription form. No account is required.

Request a Repeat Prescription Online

  1. Click on the link provided above. 
  2. Fill out your details within the online form.
  3. Once you have completed all the details click the "Submit" button to send your submission to us.
  4. Please allow for 5 working days for our staff to answer your request.
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Your Local Pharmacy and Dispensary

Pharmacies offer a prescription collection service from our Surgery

Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the surgery. Please get in touch with the Pharmacy of your choice for more information if you wish to use this service.

Locate your local pharmacy


We are a rural medical practice with an onsite dispensary that can dispense prescription-only drugs and medical supplies if any one of the following applies:

  • You live more than 1 mile from a chemist (as the crow flies), or
  • You are registered here as a temporary resident
  • You are a Private Patient
  • You have serious mobility or other difficulties and have applied to Kent Primary Care Agency to use our dispensary (if you need info or an application form, please ask at our dispensary).

Otherwise, patients living within 1 mile of a chemist or pharmacy, cannot use our dispensary service and must take their prescriptions to a community pharmacy instead.

The dispensary is open:

  • Monday and Wednesday - 8:30am - 5pm
  • Tuesday and Thursday - 8:30am - 7pm
  • Friday - 8:30am - 6pm
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In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications to either the surgery or your local pharmacy.

You may also write out an order for someone else, providing you include the patient’s name and date of birth and requested medication.

Request a repeat prescription in person from the surgery

  1. Ask reception for a repeat prescription form.
  2. Tick all the items you require on the paper repeat prescription form.
  3. Tear off the section on the right-hand side of the paper prescription.
  4. Drop the form into our Repeat Prescriptions Box at reception or through the letter box if we are closed.

Please allow 5 working days for any repeat prescriptions to be processed.

Request a repeat prescription in person via your local pharmacy offering fulfilment service to us.

  1. Fill out your prescription form
  2. Tick all the items you require on the paper repeat prescription form.
  3. Tear off the section on the right-hand side of the paper prescription.
  4. Deliver your form to the Chemist of your choice.
    • The chemist will submit your form to us for GP approval.
    • Then make up your supplies ready for you to collect from them (or they may deliver to you if needed).

Please speak to your Pharmacy to learn how long you should expect to wait.

Lost your repeats form?

Simply put your request in writing to us instead. Your new prescription will include a repeats list for you to keep and use next time.

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By Post

You can post your prescription slip or written request to us at the Surgery

You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Otherwise, mark the request for collection here or fulfilment at your nominated chemist.

Please allow at least 7 days if requesting your medication by post.

Lost your repeats form?

Simply put your request in writing to us instead. Your new prescription will include a repeats list for you to keep and use next time.

Dispensary Opening Hours

Day Monday Opens & Closes 8:30am - 5:00pm
Day Tuesday Opens & Closes 8:30am - 7:00pm
Day Wednesday Opens & Closes 8:30am - 5:00pm
Day Thursday Opens & Closes 8:30am - 7:00pm
Day Friday Opens & Closes 8:30am - 6:00pm
Day Saturday Opens & Closes CLOSED
Day Sunday Opens & Closes CLOSED

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines. The service is also referred to as the Electronic Prescription Service (EPS)

  Find Further Information About the EPS

Repeat Prescription Guidance and Support

Please plan your repeat medication requests well in advance to avoid unnecessary delays, especially during Bank Holidays and National Holidays. - See when we are open

  • New patients must see one of our GPs before getting a first repeat prescription.
  • All repeats will be regularly reviewed by a GP in line with the strict drug monitoring, to guard against adverse health impacts from long term use.
  • The review date is printed on the bottom of your repeat slip. If this date has passed a GP will review your medication and contact you to make an appointment if necessary.
  • To cut down on unused drug waste (costing the NHS millions each year), we are only currently permitted to authorise repeat prescriptions covering up to a 4-week period.
  • Items that have not been issued for over 12 months will be removed from your repeat list. To reorder a removed item, you must see your GP.

Our Support Services

Nomad Service

For patients who have complicated regular medication regimes, we offer to deliver sorted dosage packs that contain all the medication required for a full 28-day cycle.

Speak to your GP to assess your individual requirements.

Free Home Delivery

We offer a free home delivery service on prescriptions for patients who cannot come into the surgery.

Please ask our dispensary staff or your GP.

Medical Reminder App

A new phone app is now available to help you manage regular medications for yourself or someone you care for.

It will remind you when to take medications and when to order repeat prescriptions.

Find out more and download the app

Prescribing Policy For Patients Travelling Abroad

This Policy outlines the procedure for patients travelling abroad for short and long periods of time.

NHS Policy

By law, the NHS ceases to have responsibility for medical care of patients when they leave the UK. In addition, GPs are not required by their terms of service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad

The NHS does accept responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. However, if a person is going abroad for more than 3 months, then they are only entitled(at NHS expense) to a sufficient supply of regular medication in order to get to their destination, where they should find an alternative supply of that medication.

Wye Surgery Policy

Travelling Out Of The Country For Less Than 3 Months

For patients who inform us they will be out of the country for less than 3 months, we will provide sufficient medicines for an existing condition (e.g. Asthma, Diabetes….) for the period while the patient is away where it is safe to do so. Drugs that require frequent monitoring may not be prescribed where there are safety concerns such as Controlled Drugs. 1 months’ supply only will be issued for drugs normally available over the counter, such as Paracetamol.

Travelling Out Of The Country For More Than 3 Months

Patients who inform us they will be leaving the country for more than 3 months will be prescribed sufficient medication to enable them to make alternative arrangements at their destination (up to 3 months’ supply where safe to do so).

GPs may provide private prescriptions if it is clinically appropriate and they can be self-administered safely without medical assessment while abroad. These prescriptions are not free.


Patients should be aware that some drugs commonly prescribed in the UK may be illegal in certain countries and you should check with that countries embassy before you travel.