Friday 24th June 2022 - We are currently experiencing a problem with our E-consult service and although you will receive a confirmation email of your e-consult, we are not receiving any requests at this time. 

We are working hard to rectify this problem and apologise for any inconvenience this may cause.

Thank you for your patience at this time. 

Appointments during COVID-19

If you have possible COVID-19 symptoms or have been in contact with an infected person, please stay at home and follow the guidelines.

Otherwise, we are open as usual for appointments. We appreciate some patients may be anxious about coming into a medical setting at this time, but don’t let worries about Covid-19 prevent you coming to us with other health concerns.

We are here for you - remember early diagnosis can save lives and improve quality of life.

To help safeguard you and us during the pandemic, we have put in place a number of new precautions and special procedures for appointments:

> Special precautions at appointments
> Don’t delay medical care for other health conditions



Special precautions at appointments

Here’s what to expect when you come in for an appointment at Wye Surgery, during Covid-19:

  1. Patient masks: Please wear your own face covering (eg scarf or mask) at your appointment.
  2. Entry time: Please attend at your appointment time – sorry we can’t let you in any earlier.
  3. Screening: You will be asked screening questions prior to entering the building.
  4. Social distancing: Please wait outside the door until you are met by a receptionist. You may have to wait if there are too many people in the waiting area. Please observe social distancing.
  5. Toilets: Toilets will only be available in an emergency or if the GP needs you to provide a urine sample (the facility will then be cleaned ready for next use).
  6. Temperature checks: On entry, the receptionist will take your temperature and ask you to sanitise your hands before entering the building.
  7. PPE: Staff will be wearing personal protective equipment for patient and staff safety.
  8. Going home: After your appointment, the receptionist will let you out of the building.


dont delay  

Don’t delay medical care for other conditions

If you have other health concerns, don’t delay seeking medical help because of Covid-19.

We are here for you – so if you need to see a doctor don’t wait. Get yourself properly checked out as soon as possible.

Although many minor illnesses do go away by themselves, serious illnesses rarely do.

During the pandemic we have seen far fewer patients who would normally need further investigation for possible underlying cancer.

A&E departments are also less busy and experiencing dangerously late presentation of strokes and heart attacks.

It could be that people are reluctant to bother the NHS at a challenging time or are worried about catching Covid-19 if they go out.

Either way - delaying essential medical care is a big concern.

All medical settings are taking special precautions to safeguard patients from coronavirus.

The treatment of serious conditions like above has advanced hugely in the last 20 years. The sooner you seek treatment the better your outcome is likely to be.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website