We always try to give the best possible service, but if we fall short of expectations please speak to our practice manager, Mrs Shepherd, who is responsible for handling complaints. (However, if you don't feel able to do this, please address it to one of our GP partners.)
We will try to resolve the situation as quickly as possible, to your complete satisfaction.
However, if you are not happy with the outcome, please put your concerns in writing so we can review them fully, normally within 3 working days.
Your complaint will receive a written rely normally within 10 working days of receipt. But if we expect the investigation to take longer we will let you know in writing.
Please be assured that making a complain will not adversely affect your medical care with us.
Full details of out complaints policy and procedure are available in the waiting room, and from reception.
Listening, Responding, Improving Leaflet.
Practice Based Complaints Policy and Procedure