If you want to see a GP, nurse or other medical practitioner at Wye Surgery you will need an appointment first. You can make appointments by phone or by coming into reception.

There may be different numbers to ring depending what type of appointment or information you need. These are shown in the sections below.

You can see the GP of your choice. But for continuity of care we strongly recommend that, where possible, you see the same doctor in relation to a specific problem or course of treatment.

Urgent appointments
If you are ill and urgently need to be seen, please phone soon after 8.30 and ask for a same day appointment.

Each day we reserve some slots for urgent cases and make every effort to ensure you are seen by a duty GP or practise nurse (this may not be your usual practitioner).

Routine appointments
Ideally, please phone between 10 am and 5 pm.

Our lines are usually very busy between 8.30 am and 10 am dealing with urgent calls, so if you do ring then our lines are more likely to be engaged than at other times of day.

Appointment protocol

• Appointments last for 10 minutes
• Usually there is only enough time to address one problem per appointment
• For a longer appointment, please ask when you book
• Appointments are for one person’s health (but you are welcome to have someone accompany you)
• Please tell us in good time if you can’t keep your appointment, so we can offer your slot to someone else
• We always try to keep to time, but with some appointments this is not always possible; if we are running late our receptionist will apologise and keep you informed.

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Telephone advice
01233 812419
11 - 11.30 am
and 5 - 5.30pm
Monday to Friday

Many problems can be dealt with over the phone instead of
coming into the surgery to see a GP or nurse. For example:
- Recurrence of a known problem
- Diarrhoea and vomiting 
- Back or muscular pains
- Problems that don’t need a physical examination.
    
If you would like medical advice by phone, the best times to call
us are 11-11.30 in the morning or 5-5.30 in the afternoon. We may ask you to leave your name and phone number so that a GP or nurse can call you back when they are free.

NHS Direct
0845 4647
Any time of the
day or night.

You can call NHS Direct at any time for general advice on what to do if you have health concerns, or if you need guidance on a problem when we are closed. Their phones are manned 24 hours a day, every day, by experienced nurses.

Also, information is available online at their website:
www.nhsdirect.nhs.uk

BUT, if you have an urgent problem when our surgery is closed this is not the phone number to use - instead please use our
‘Out of hours service’

Clinics and other patient services

We run a variety of clinics and other medical service throughout the week.

To find out more go to one of the following pages:
> Clinics
> Other services

Ambulance
Dial 999

In an emergency
Please only dial 999 for an ambulance in very serious or life threatening situations, such as a severe chest pain, severe blood loss, stroke or collapse.

Non-emergencies
If you just need medical advice or want to speak to a health professional for guidance, call one of the following:

• Wye surgery on 01233 812849 
• NHS Direct on 0845 4647
• Wye surgery's NHS Direct Line 01634 897115
• Or if we are closed ring our Out of hours service.

Sick notes (certificates)

For a sick note you must see your GP. These certificates cannot normally be arranged by phone.

Off sick for 7 days or less
Your employer may ask you to complete a self certification form (SC2). Download form SC2 here.

If your employer or an insurance company requires a certificate in your first week of illness, your GP can provide a private certificate for which there is a charge (sometimes your employer or insurance company may be charged for this).

NHS doctor’s certificates (form Med 3) are not issued unless
you are off sick from work with an illness, injury or condition lasting more than 7 days.

Off sick for 8 days or more
You must be seen by your GP before they can issue you with a sickness certificate.

Test results
01233 813275

Only 2 - 5 pm
Monday to Friday

To get the results of a medical test please ring our test results line in the afternoon.

We will only give the results to you – not to anyone else ringing on your behalf unless we have your prior consent.

Most test results take several days to come back, but this varies. When you have your test, you will be given an indication of how long it will be before we expect to get your results.

Cervical smear tests
If you have had a cervical smear test, the Health Authority will post your results directly to you. This normally takes around 6 weeks.